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Details

Type: Suggestion
Resolution: Duplicate
Fix Version/s: None
Component/s: Email - Outgoing
Labels:
- affects-cloud
- affects-server

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Hello,

We are running into a problem with JIRA service desk whereby we need to allow for open customer enrollment, but we do not support a portal site and do not want to link customers to that site in their update emails. The entire Welcome email is entirely unnecessary for this reason, and while we can use the default JIRA notifications as a way to update customers, we would like to be able to just change the outgoing emails from Service Desk the same as with JIRA notifications.

Attachments

Issue Links

duplicates

JSDSERVER-1708 Provide ability to disable the welcome email to new customers

Closed

is related to

JSDSERVER-1528 Possibility to disable individual request types in customer portal and use in email-only mode

Closed

JSDSERVER-1012 Possibility to hide/disable the customer portal and help center

Gathering Interest

relates to

JSDCLOUD-1730 Customizing/Disabling Welcome Emails for New Customers

Closed

mentioned in: Page Loading...; Page Loading...

(1 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Geoffrey Miller

Votes:: 18 Vote for this issue

Watchers:: 14 Start watching this issue

Dates

Created:: 01/Apr/2015 3:12 PM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 25/Jul/2016 7:34 PM