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  1. Jira Service Management Data Center
  2. JSDSERVER-1547

Ability to Hide Service Desk from Help Center

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 29 December 2022

      Hi everyone,

      Thank you for your engagement with this suggestion.

      We have identified that this ticket is a duplicate of JSDSERVER-1012 Possibility to hide/disable the customer portal and help center, which has a larger number of votes and watchers. Given this, we will be closing this ticket to ensure that future engagement flows to a single suggestion and gives a more accurate representation of customer demand. The existing comments on this ticket are extremely helpful for the JSM product team and will be preserved for future reference. Thank you for all of the information you have provided to date - we understand that there is a strong need for this functionality.

      Please follow JSDSERVER-1012 for further updates in the future.

      Kind regards,

      Charlie Marriott

      Jira Service Management, Data Center

      We have some Service Desks specifically use for Service Level Management (Internal purposes) and we have deleted the request types under those Service desks. Having that, it doesn't serve any purpose of making it visible from the Help Center as it is not meant for customer.

      As an admin, I would like to have the option to hide such Service Desk from Help Center.

            [JSDSERVER-1547] Ability to Hide Service Desk from Help Center

            Charlie Marriott added a comment -
            Atlassian Update – 29 December 2022

            Hi everyone,

            Thank you for your engagement with this suggestion.

            We have identified that this ticket is a duplicate of JSDSERVER-1012 Possibility to hide/disable the customer portal and help center, which has a larger number of votes and watchers. Given this, we will be closing this ticket to ensure that future engagement flows to a single suggestion and gives a more accurate representation of customer demand. The existing comments on this ticket are extremely helpful for the JSM product team and will be preserved for future reference. Thank you for all of the information you have provided to date - we understand that there is a strong need for this functionality.

            Please follow JSDSERVER-1012 for further updates in the future.

            Kind regards,

            Charlie Marriott

            Jira Service Management, Data Center

            Charlie Marriott added a comment - Atlassian Update – 29 December 2022 Hi everyone, Thank you for your engagement with this suggestion. We have identified that this ticket is a duplicate of JSDSERVER-1012 Possibility to hide/disable the customer portal and help center , which has a larger number of votes and watchers. Given this, we will be closing this ticket to ensure that future engagement flows to a single suggestion and gives a more accurate representation of customer demand. The existing comments on this ticket are extremely helpful for the JSM product team and will be preserved for future reference. Thank you for all of the information you have provided to date - we understand that there is a strong need for this functionality. Please follow JSDSERVER-1012 for further updates in the future. Kind regards, Charlie Marriott Jira Service Management, Data Center

            Sami Ahmed Shaik added a comment -

            It's a basic & must have feature.

            Sami Ahmed Shaik added a comment - It's a basic & must have feature.

            Tilman Boller added a comment -

            A Must have feature...

            Tilman Boller added a comment - A Must have feature...

            Tom Jones [Appsvio] added a comment -

            Hi Atlassian Ecosystem, We have provided this feature as part of our add-on: Feature Bundle. With it, you can control the visibility of portals based on groups, roles, and organizations.

            Tom Jones [Appsvio] added a comment - Hi Atlassian Ecosystem, We have provided this feature as part of our add-on: Feature Bundle . With it, you can control the visibility of portals based on groups, roles, and organizations.

            Katarzyna Pawlak [Deviniti] added a comment -

            Hi,

            You can display specified service desk projects and request types only for some Jira groups using Extension for Jira Service Desk app. Read more about these features in our documentation.

            Kate

            Katarzyna Pawlak [Deviniti] added a comment - Hi, You can display specified service desk projects and request types only for some Jira groups using Extension for Jira Service Desk app. Read more about these features in our documentation . Kate

            Deleted Account (Inactive) added a comment -

            We also would like to use the portal function o support various customers with theyre own Portal.

            Please give us an option to hide or remove the link, thank you!

            Deleted Account (Inactive) added a comment - We also would like to use the portal function o support various customers with theyre own Portal. Please give us an option to hide or remove the link, thank you!

            Shanelle Boluyt added a comment -

            Our customers and UX experts are telling us we need to remove this link.  Please look into this!

            Shanelle Boluyt added a comment - Our customers and UX experts are telling us we need to remove this link.  Please look into this!

            Ryan L added a comment -

            Again another basic feature that  is perplexing isn't part of the product. 

             

            I'm setting this up to support multiple teams with different subsets of users and this could potentially be a show stopper. 

            Ryan L added a comment - Again another basic feature that  is perplexing isn't part of the product.    I'm setting this up to support multiple teams with different subsets of users and this could potentially be a show stopper. 

            Shawn Daoud added a comment -

            After 2 + years of people complaining about this inability to hide the internal service desk project from the help portal so that Customers cannot access it, you'd think the @ATLASSIAN would get it and try to include this basic request. Really sounds like their product engineers could care less about the Jira SD product IMO.

            Shawn Daoud added a comment - After 2 + years of people complaining about this  inability  to hide the internal service desk project from the help portal so that Customers cannot access it, you'd think the @ATLASSIAN would get it and try to include this basic request. Really sounds like their product engineers could care less about the Jira SD product IMO.

            Karol Grzelczak added a comment -

            We would also like to be able to hide a service desk from users under the condition that we do not show any Request Types on the portal. IT makes no sense to just show a plain project name if all Request Types are hidden anyway.

            Karol Grzelczak added a comment - We would also like to be able to hide a service desk from users under the condition that we do not show any Request Types on the portal. IT makes no sense to just show a plain project name if all Request Types are hidden anyway.

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
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                Created:
                Updated:
                Resolved: