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  1. Jira Service Management Data Center
  2. JSDSERVER-1547

Ability to Hide Service Desk from Help Center

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    • 31
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 29 December 2022

      Hi everyone,

      Thank you for your engagement with this suggestion.

      We have identified that this ticket is a duplicate of JSDSERVER-1012 Possibility to hide/disable the customer portal and help center, which has a larger number of votes and watchers. Given this, we will be closing this ticket to ensure that future engagement flows to a single suggestion and gives a more accurate representation of customer demand. The existing comments on this ticket are extremely helpful for the JSM product team and will be preserved for future reference. Thank you for all of the information you have provided to date - we understand that there is a strong need for this functionality.

      Please follow JSDSERVER-1012 for further updates in the future.

      Kind regards,

      Charlie Marriott

      Jira Service Management, Data Center

      We have some Service Desks specifically use for Service Level Management (Internal purposes) and we have deleted the request types under those Service desks. Having that, it doesn't serve any purpose of making it visible from the Help Center as it is not meant for customer.

      As an admin, I would like to have the option to hide such Service Desk from Help Center.

      Attachments

        Issue Links

          blocks

          Suggestion - JSDCLOUD-1547 Ability to Hide Service Desk from Help Center

          • Closed
          is related to

          Suggestion - JSDSERVER-1702 The option to exclude a Service Desk Customer Portal from the Help Center

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1547 Ability to Hide Service Desk from Help Center

          • Closed

          Suggestion - JSDCLOUD-3880 Remove Project Link In Customer Portal

          • Closed

          Suggestion - JSDSERVER-1012 Possibility to hide/disable the customer portal and help center

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
              Votes:
              163 Vote for this issue
              Watchers:
              89 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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