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  1. Jira Service Management Cloud
  2. JSDCLOUD-8614

Project still appears in the portal even if all request types are hidden

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    Description

      Issue Summary

      Project still appears in the portal even if all request types are hidden or deleted.

      This option is important in case the administrator wants customers to use only the email channel since currently, we can't disable the customer portal.

      Steps to Reproduce

      1. Go to a Service Desk project.
      2. Click on Request types.
        1. If it's a next-gen project, delete the request types.
        2. If it's a classic, you can remove the request types from the groups.

      Expected Results

      It will show "You don't have access to any portals"

      Actual Results

      The project is still visible on the portal for the customer to click on it.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              adaluz Angélica Luz
              Votes:
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              Dates

                Created:
                Updated: