Uploaded image for project: 'Jira Service Management Server and Data Center'
  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4418

Provide ability to customize Service Desk notifications



    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian status as of 3rd Jan 2017

      Hello all,

      Great news - Customization of service desk notifications is now available on server! To find out more about this feature, check out our documentation here.

      On behalf of the JSD team I want to thank all of you for your patience. Your comments, feedback and interviews have shaped this feature.

      Enjoy customizing your project's email notifications!

      — JIRA Service Desk Team


      Atlassian status as of 8th Nov 2016

      Hello all,

      Just an update to let you know we hear you loud and clear. We're actively working on this feature and we're planning to deliver it in the next major server release of JIRA Service Desk. We can't provide an exact date as there's many factors that can affect the release date, but rest assured, it is planned!

      Thank you for you patience and support.

      — JIRA Service Desk Team


      Original content

      ---JSD-218--- introduced customizable notifications to cloud. This is a suggestion to add customizable notifications to the server version of JIRA Service Desk.

      This suggestion also known as "customization of the JIRA Service Desk notifications" or "custom JIRA Service Desk notifications"


        Issue Links



              Unassigned Unassigned
              8bd128f7bad2 Andrei Culda
              221 Vote for this issue
              207 Start watching this issue



                Backbone Issue Sync