Add more variables in Customer notifications

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, the variables available for customising email templates are limited to the list below:

      • For the email content
      • For the email subject

      Suggested Solution

      Add more variables like date, organisation, priority, component, custom fields, reporter name, approvers name etc. so that customer can have a choice among different fields to show in an email.

        1. 2017-02-15_variables.png
          22 kB
          Chen Mao
        2. 2017-03-31_mail-subject-variables.png
          5 kB
          Chen Mao

            Assignee:
            Manpreet Singh (Inactive)
            Reporter:
            Chen Mao (Inactive)
            Votes:
            254 Vote for this issue
            Watchers:
            144 Start watching this issue

              Created:
              Updated:
              Resolved: