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  1. Jira Service Management Cloud
  2. JSDCLOUD-4782

Add more variables in Customer notifications

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, the variables available for customising email templates are limited to the list below:

      • For the email content
      • For the email subject

      Suggested Solution

      Add more variables like date, organisation, priority, component, custom fields, reporter name, approvers name etc. so that customer can have a choice among different fields to show in an email.

        1. 2017-02-15_variables.png
          2017-02-15_variables.png
          22 kB
        2. 2017-03-31_mail-subject-variables.png
          2017-03-31_mail-subject-variables.png
          5 kB

            d7c36792fcf8 Manpreet Singh (Inactive)
            cmao Chen Mao (Inactive)
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              Created:
              Updated:
              Resolved: