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  1. Jira Service Management Data Center
  2. JSDSERVER-2385

Configure default value for request type when creating Service Desk ticket from JIRA

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When creating a new Service Desk request using create button request type field is set as No match.
      Suggest a configuration to set the default value.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1809 Automatically set Customer Request Type when issue is created via Jira

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-1211 Customer Request Type not visible on edit and create screens

          • Closed

          Suggestion - JSDSERVER-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.

          • Closed

          DESK-4558 Loading...

          JSMDC-564 Loading...

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2006 Customer Request Type not Set when issue created from inside JIRA

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-2385 Configure default value for request type when creating Service Desk ticket from JIRA

          • Under Consideration

          Activity

            People

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              73 Vote for this issue
              Watchers:
              33 Start watching this issue

              Dates

                Created:
                Updated:

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