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  1. Jira Service Management Data Center
  2. JSDSERVER-1809

Automatically set Customer Request Type when issue is created via Jira

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Whenever we create an issue via Jira's default screen (not Service Management portal) the Customer Request Type is set to "No match".

      It would be great if the Customer Request Type could be retrieved from the association between Issue Type and Customer Request Type, at least when there's only one association.

      Workaround

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-2962 Dynamically setting "Service Desk Request Type" when creating an issue in Jira

          • Closed

          Suggestion - JSDSERVER-2385 Configure default value for request type when creating Service Desk ticket from JIRA

          • Gathering Interest
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4304 Approvers are copied over implicitly from the original issue when using the 'Create linked issue' functionality

          • Low - Low priority issues
          • Gathering Impact

          Suggestion - JSDSERVER-1211 Customer Request Type not visible on edit and create screens

          • Closed

          Suggestion - JSDSERVER-3431 Send Support Satisfaction Survey on Requests without Service Desk Request Type

          • Closed
          relates to

          Suggestion - JSDCLOUD-1809 Automatically set Customer Request Type when issue is created via JIRA

          • Closed

          Suggestion - JSDSERVER-1835 Update request type upon issue type change.

          • Gathering Interest
          mentioned in

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            People

              Unassigned Unassigned
              malmeida Marcus Silveira
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              Dates

                Created:
                Updated:

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