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  1. Jira Service Management Data Center
  2. JSDSERVER-2962

Dynamically setting "Service Desk Request Type" when creating an issue in Jira

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hey guys!

      Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA.

      The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk.

      Example:
      https://visualjazz.jira.com/projects/SJSD/queues/353/SJSD-14

      Is there any way to set this so that this happens automatically?

      Otherwise if we request participants before doing this, they do not receive the notification.

      Thanks!

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              Unassigned Unassigned
              c71dcdfb31c3 Donna Menhennett
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