Status: Closed (View Workflow)
Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA.
The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk.
Is there any way to set this so that this happens automatically?
Otherwise if we request participants before doing this, they do not receive the notification.