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  1. Jira Service Management Cloud
  2. JSDCLOUD-2962

Dynamically setting "Service Desk Request Type" when creating an issue in Jira

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    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
    • Component/s: None
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hey guys!

      Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA.

      The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk.

      Example:
      https://visualjazz.jira.com/projects/SJSD/queues/353/SJSD-14

      Is there any way to set this so that this happens automatically?

      Otherwise if we request participants before doing this, they do not receive the notification.

      Thanks!

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              Assignee:
              Unassigned Unassigned
              Reporter:
              c71dcdfb31c3 Donna Menhennett
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