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Jira Service Management CloudProject Type: software

Jira Service Management Cloud

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  1. Jira Service Management Cloud
  2. JSDCLOUD-2962

Dynamically setting "Service Desk Request Type" when creating an issue in Jira

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hey guys!

      Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA.

      The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk.

      Example:
      https://visualjazz.jira.com/projects/SJSD/queues/353/SJSD-14

      Is there any way to set this so that this happens automatically?

      Otherwise if we request participants before doing this, they do not receive the notification.

      Thanks!

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        5. screenshot-4.png
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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-2962

            Dynamically setting "Service Desk Request Type" when creating an issue in Jira

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Duplicate
              • None
              • None

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Hey guys!

                Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA.

                The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk.

                Example:
                https://visualjazz.jira.com/projects/SJSD/queues/353/SJSD-14

                Is there any way to set this so that this happens automatically?

                Otherwise if we request participants before doing this, they do not receive the notification.

                Thanks!

                  1. image-2015-11-17-17-46-42-821.png
                    image-2015-11-17-17-46-42-821.png
                    112 kB
                  2. screenshot-1.png
                    screenshot-1.png
                    74 kB
                  3. screenshot-2.png
                    screenshot-2.png
                    49 kB
                  4. screenshot-3.png
                    screenshot-3.png
                    100 kB
                  5. screenshot-4.png
                    screenshot-4.png
                    66 kB

                        Unassigned Unassigned
                        c71dcdfb31c3 Donna Menhennett
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                        0 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            c71dcdfb31c3 Donna Menhennett
                            Votes:
                            0 Vote for this issue
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: