Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2962

Dynamically setting "Service Desk Request Type" when creating an issue in Jira

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hey guys!

      Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA.

      The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk.

      Example:
      https://visualjazz.jira.com/projects/SJSD/queues/353/SJSD-14

      Is there any way to set this so that this happens automatically?

      Otherwise if we request participants before doing this, they do not receive the notification.

      Thanks!

        1. screenshot-4.png
          screenshot-4.png
          66 kB
        2. screenshot-3.png
          screenshot-3.png
          100 kB
        3. screenshot-2.png
          screenshot-2.png
          49 kB
        4. screenshot-1.png
          screenshot-1.png
          74 kB
        5. image-2015-11-17-17-46-42-821.png
          image-2015-11-17-17-46-42-821.png
          112 kB

              Unassigned Unassigned
              c71dcdfb31c3 Donna Menhennett
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: