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  1. Jira Service Management Cloud
  2. JSDCLOUD-1211

Customer Request Type not visible on edit and create screen

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated 14 November 2022

      Hi all, 

      We are very excited to let you know that this issue has been fixed! We've been careful to keep this ticket open to collect feedback and apologise for the challenges some of you faced when we rolled out the request type configuration to the issue create experience. 

      We have made some changes to the experience so you can now opt-out of seeing the request type configuration experience but will still be prompted to select a request type where one is available. 

      You can read more about the changes here and can comment either on that page or continue to comment here. 

      I will continue to monitor this page to make sure this problem is solved by the changes we have made and invite you to reach out if you have any questions (you can contact me at jgonsalkorale@atlassian.com). 

       

      Best regards,

       

      Jehan Gonsalkorale

       

      Product Manager, Jira Service Management

      Attachments

        1. CRT.PNG
          CRT.PNG
          59 kB
        2. Customer Request Type.png
          Customer Request Type.png
          155 kB
        3. image-2016-07-22-09-13-27-459.png
          image-2016-07-22-09-13-27-459.png
          13 kB
        4. MissingField.png
          MissingField.png
          153 kB
        5. Reuest Type - Service Desk.png
          Reuest Type - Service Desk.png
          138 kB

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              a620038e6229 Jehan Gonsalkorale
              9cb130dade9f Jan Cornelissen
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