Details
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Suggestion
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Status: In Progress (View Workflow)
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Resolution: Unresolved
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199
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140
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi everyone,
We are currently updating this and will be surfacing the request type in the global issue create. When a request type is selected, we will show the request type configuration, including the field names, field help and field configuration (mandatory fields etc.).
We will be releasing this July 2022.
Thanks for your patience, we are aware that this is a major pain point and are working hard to improve the experience.
Thanks,
Jehan Gonsalkorale | Product Manager, Jira Service Management Cloud
Attachments
Issue Links
- blocks
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JSDCLOUD-86 Several custom field types can't be added to a request type
- Future Consideration
- is duplicated by
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JSDCLOUD-1255 Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk
- Closed
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JSDCLOUD-1754 As a JIRA User, I'd like to set the Request Type while Creating an Issue
- Closed
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JSDCLOUD-2962 Dynamically setting "Service Desk Request Type" when creating an issue in Jira
- Closed
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JSDCLOUD-3182 I want to be able to set the "Customer Request Type" manually when raising Service Desk ticket outside of Portal
- Closed
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JSDCLOUD-1055 Request Type should be included in the Create Issue screen
- Gathering Interest
- is related to
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JSDCLOUD-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.
- In Progress
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JSDSERVER-1211 Customer Request Type not visible on edit and create screens
- Closed
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JSDS-564 Loading...
- relates to
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JSDCLOUD-2385 Configure default value for request type when creating Service Desk ticket from JIRA
- Future Consideration
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JSDCLOUD-1764 Multiple Issue Type for Customer Request Type
- Not Being Considered
- mentioned in
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