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Type: Suggestion
Resolution: Fixed
Component/s: Issue View
Labels:
- affects-cloud
- affects-server
- cs
- pm
- sdt

UIS:
125
Support reference count:
140
Feedback Policy:

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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Updated 14 November 2022

Hi all,

We are very excited to let you know that this issue has been fixed! We've been careful to keep this ticket open to collect feedback and apologise for the challenges some of you faced when we rolled out the request type configuration to the issue create experience.

We have made some changes to the experience so you can now opt-out of seeing the request type configuration experience but will still be prompted to select a request type where one is available.

You can read more about the changes here and can comment either on that page or continue to comment here.

I will continue to monitor this page to make sure this problem is solved by the changes we have made and invite you to reach out if you have any questions (you can contact me at jgonsalkorale@atlassian.com).

Best regards,

Jehan Gonsalkorale

Product Manager, Jira Service Management

Attachments

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CRT.PNG
59 kB
12/May/2016 4:04 AM
Customer Request Type.png
155 kB
12/May/2016 4:02 AM
image-2016-07-22-09-13-27-459.png
13 kB
21/Jul/2016 11:43 PM
MissingField.png
153 kB
17/Apr/2018 3:14 PM
Reuest Type - Service Desk.png
138 kB
09/Oct/2017 9:17 AM

Issue Links

blocks

JSDCLOUD-86 Several picker field types can't be added to a request type

Future Consideration

is duplicated by

JSDCLOUD-1055 Request Type should be included in the Create Issue screen

Closed

JSDCLOUD-1255 Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk

Closed

JSDCLOUD-1754 As a JIRA User, I'd like to set the Request Type while Creating an Issue

Closed

JSDCLOUD-2962 Dynamically setting "Service Desk Request Type" when creating an issue in Jira

Closed

JSDCLOUD-3182 I want to be able to set the "Customer Request Type" manually when raising Service Desk ticket outside of Portal

Closed

is related to

JSDCLOUD-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.

Closed

JSDSERVER-1211 Customer Request Type not visible on edit and create screens

Closed

JSDS-564 Loading...

relates to

JSDCLOUD-2385 Configure default value for request type when creating Service Desk ticket from JIRA

Under Consideration

JSDCLOUD-1764 Multiple Issue Type for Customer Request Type

Not Being Considered

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 is duplicated by, 3 is related to, 2 relates to, 15 mentioned in)

Activity

People

Assignee:: Jehan Gonsalkorale

Reporter:: Jan Cornelissen

Votes:: 471 Vote for this issue

Watchers:: 336 Start watching this issue

Dates

Created:: 25/Nov/2014 11:29 AM

Updated:: 08/Dec/2022 10:43 AM

Resolved:: 14/Nov/2022 4:46 AM