[JSDCLOUD-1211] Customer Request Type not visible on edit and create screen - Create and track feature requests for Atlassian products.

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Details

Type: Suggestion
Status: In Progress (View Workflow)
Resolution: Unresolved
Component/s: Issue View
Labels:
- affects-cloud
- affects-server
- cs
- pm
- sdt

UIS:
199
Support reference count:
140
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Updated 13 May 2022

Hi everyone,

We are currently updating this and will be surfacing the request type in the global issue create. When a request type is selected, we will show the request type configuration, including the field names, field help and field configuration (mandatory fields etc.).

We will be releasing this July 2022.

Thanks for your patience, we are aware that this is a major pain point and are working hard to improve the experience.

Thanks,

Jehan Gonsalkorale | Product Manager, Jira Service Management Cloud

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CRT.PNG
59 kB
12/May/2016 4:04 AM
Customer Request Type.png
155 kB
12/May/2016 4:02 AM
image-2016-07-22-09-13-27-459.png
13 kB
21/Jul/2016 11:43 PM
MissingField.png
153 kB
17/Apr/2018 3:14 PM
Reuest Type - Service Desk.png
138 kB
09/Oct/2017 9:17 AM

Issue Links

blocks

JSDCLOUD-86 Several custom field types can't be added to a request type

Future Consideration

is duplicated by

JSDCLOUD-1255 Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk

Closed

JSDCLOUD-1754 As a JIRA User, I'd like to set the Request Type while Creating an Issue

Closed

JSDCLOUD-2962 Dynamically setting "Service Desk Request Type" when creating an issue in Jira

Closed

JSDCLOUD-3182 I want to be able to set the "Customer Request Type" manually when raising Service Desk ticket outside of Portal

Closed

JSDCLOUD-1055 Request Type should be included in the Create Issue screen

Gathering Interest

is related to

JSDCLOUD-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.

In Progress

JSDSERVER-1211 Customer Request Type not visible on edit and create screens

Closed

JSDS-564 Loading...

relates to

JSDCLOUD-2385 Configure default value for request type when creating Service Desk ticket from JIRA

Future Consideration

JSDCLOUD-1764 Multiple Issue Type for Customer Request Type

Not Being Considered

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 is duplicated by, 3 is related to, 2 relates to, 14 mentioned in)

Activity

People

Assignee:: Jehan Gonsalkorale

Reporter:: Jan Cornelissen

Votes:: 459 Vote for this issue

Watchers:: 328 Start watching this issue

Dates

Created:: 25/Nov/2014 11:29 AM

Updated:: Yesterday 2:46 AM