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  1. Jira Service Management Cloud
  2. JSDCLOUD-1211

Customer Request Type not visible on edit and create screen

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated 13 May 2022

      Hi everyone,

      We are currently updating this and will be surfacing the request type in the global issue create. When a request type is selected, we will show the request type configuration, including the field names, field help and field configuration (mandatory fields etc.).

      We will be releasing this July 2022.

      Thanks for your patience, we are aware that this is a major pain point and are working hard to improve the experience.

      Thanks,

      Jehan Gonsalkorale | Product Manager, Jira Service Management Cloud

      Attachments

        1. CRT.PNG
          CRT.PNG
          59 kB
        2. Customer Request Type.png
          Customer Request Type.png
          155 kB
        3. image-2016-07-22-09-13-27-459.png
          image-2016-07-22-09-13-27-459.png
          13 kB
        4. MissingField.png
          MissingField.png
          153 kB
        5. Reuest Type - Service Desk.png
          Reuest Type - Service Desk.png
          138 kB

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              a620038e6229 Jehan Gonsalkorale
              9cb130dade9f Jan Cornelissen
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                Updated: