[JSDCLOUD-1211] Customer Request Type not visible on edit and create screen - Create and track feature requests for Atlassian products.

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Details

Type: Suggestion
Status: In Progress (View Workflow)
Resolution: Unresolved
Component/s: Issue View
Labels:
- affects-cloud
- affects-server
- cs
- pm
- sdt

UIS:
47
Support reference count:
140
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Updated 28 November 2019

Hey everyone,

We have recently started to roll out the addition of Request Types to the Create screen (the one accessible from the + button on the left blue navigation bar). We have also enabled the option of raising a request on behalf of a customer (including a new customer you may want to invite!) from this button as well.

Here are some help articles explaining the new functionality:

https://support.atlassian.com/jira-service-desk-cloud/docs/raise-a-request-to-put-into-your-queues/

https://support.atlassian.com/jira-service-desk-cloud/docs/raise-a-request-on-behalf-of-a-customer/

By the end of the week all instances should have this turned on. Please let us know if you have any further feedback on this topic.

Liron Deutsch | Product Manager, Jira Service Desk Cloud

Since Service Desk 2.1 we can edit the Customer Request type, but the field is not visible on the Create or Edit screen. I added the field and when I go to Configure Fields, I can check the field. Something is happening (some white space is added where the field should be), but the field is not visible.
I know we can raise a request for a customer through the portal in his name, but, it should be visible on those screens.

Workaround

Automatically set Customer Request Type When Issue is Created via JIRA.

Attachments

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Attachments

CRT.PNG
59 kB
12/May/2016 4:04 AM
Customer Request Type.png
155 kB
12/May/2016 4:02 AM
image-2016-07-22-09-13-27-459.png
13 kB
21/Jul/2016 11:43 PM
MissingField.png
153 kB
17/Apr/2018 3:14 PM
Reuest Type - Service Desk.png
138 kB
09/Oct/2017 9:17 AM

Issue Links

blocks

JSDCLOUD-86 Several custom field types can't be added to a request type

Future Consideration

is duplicated by

JSDCLOUD-1255 Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk

Closed

JSDCLOUD-1754 As a JIRA User, I'd like to set the Request Type while Creating an Issue

Closed

JSDCLOUD-2962 Dynamically setting "Service Desk Request Type" when creating an issue in Jira

Closed

JSDCLOUD-3182 I want to be able to set the "Customer Request Type" manually when raising Service Desk ticket outside of Portal

Closed

JSDCLOUD-1055 Request Type should be included in the Create Issue screen

Gathering Interest

is related to

JSDCLOUD-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.

In Progress

JSDSERVER-1211 Customer Request Type not visible on edit and create screens

Closed

JSDS-564 Loading...

relates to

JSDCLOUD-2385 Configure default value for request type when creating Service Desk ticket from JIRA

Future Consideration

JSDCLOUD-1764 Multiple Issue Type for Customer Request Type

Not Being Considered

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 is duplicated by, 3 is related to, 2 relates to, 11 mentioned in)

Activity

People

Assignee:: Jehan Gonsalkorale

Reporter:: Jan Cornelissen

Votes:: 417 Vote for this issue

Watchers:: 300 Start watching this issue

Dates

Created:: 25/Nov/2014 11:29 AM

Updated:: 3 days ago 2:29 AM