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  1. Jira Service Management Cloud
  2. JSDCLOUD-1211

Customer Request Type not visible on edit and create screen

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    Details

    • UIS:
      47
    • Support reference count:
      140
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated 28 November 2019

      Hey everyone,

      We have recently started to roll out the addition of Request Types to the Create screen (the one accessible from the + button on the left blue navigation bar). We have also enabled the option of raising a request on behalf of a customer (including a new customer you may want to invite!) from this button as well. 

      Here are some help articles explaining the new functionality:

      https://support.atlassian.com/jira-service-desk-cloud/docs/raise-a-request-to-put-into-your-queues/

      https://support.atlassian.com/jira-service-desk-cloud/docs/raise-a-request-on-behalf-of-a-customer/

      By the end of the week all instances should have this turned on. Please let us know if you have any further feedback on this topic.

      Liron Deutsch | Product Manager, Jira Service Desk Cloud

      Since Service Desk 2.1 we can edit the Customer Request type, but the field is not visible on the Create or Edit screen. I added the field and when I go to Configure Fields, I can check the field. Something is happening (some white space is added where the field should be), but the field is not visible.
      I know we can raise a request for a customer through the portal in his name, but, it should be visible on those screens.

      Workaround

      Automatically set Customer Request Type When Issue is Created via JIRA.

        Attachments

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        2. Customer Request Type.png
          Customer Request Type.png
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        3. image-2016-07-22-09-13-27-459.png
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        4. MissingField.png
          MissingField.png
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        5. Reuest Type - Service Desk.png
          Reuest Type - Service Desk.png
          138 kB

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              Assignee:
              a620038e6229 Jehan Gonsalkorale
              Reporter:
              jan.cornelissen Jan Cornelissen
              Votes:
              417 Vote for this issue
              Watchers:
              300 Start watching this issue

                Dates

                Created:
                Updated: