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  1. Jira Service Management Cloud
  2. JSDCLOUD-1255

Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current Behaviour

      Customer Request can't be set in the create issue screen when creating an issue in JIRA Service Desk

      Feature Request

      Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-1255

            Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Duplicate
              • None
              • None

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Current Behaviour

                Customer Request can't be set in the create issue screen when creating an issue in JIRA Service Desk

                Feature Request

                Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk

                        Unassigned Unassigned
                        jalor Janice Alor (Inactive)
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        1 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            jalor Janice Alor (Inactive)
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            1 Start watching this issue

                              Created:
                              Updated:
                              Resolved: