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Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Customer Request can't be set in the create issue screen when creating an issue in JIRA Service Desk

Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk

duplicates

JSDSERVER-1211 Customer Request Type not visible on edit and create screens

DESK-4558 Loading...

JSDS-564 Loading...

relates to

JSDCLOUD-1255 Ability to set the Customer Request Type in Create Issue Screen in JIRA Service Desk