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  1. Jira Service Management Cloud
  2. JSDCLOUD-1754

As a JIRA User, I'd like to set the Request Type while Creating an Issue

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, in order to have JIRA Service Desk's Request Type set for issues created through JIRA itself, the user must manually edit the issue after it is created, which causes both confusion and frustration:

      Suggested Solution

      The Request Type field should be made visible when creating an issue as well.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-1754

            As a JIRA User, I'd like to set the Request Type while Creating an Issue

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Duplicate
              • None
              • None

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Problem Definition

                Currently, in order to have JIRA Service Desk's Request Type set for issues created through JIRA itself, the user must manually edit the issue after it is created, which causes both confusion and frustration:

                Suggested Solution

                The Request Type field should be made visible when creating an issue as well.

                        Unassigned Unassigned
                        mfernandes@atlassian.com Matheus Fernandes
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        4 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            mfernandes@atlassian.com Matheus Fernandes
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            4 Start watching this issue

                              Created:
                              Updated:
                              Resolved: