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  1. Jira Service Management Cloud
  2. JSDCLOUD-1754

As a JIRA User, I'd like to set the Request Type while Creating an Issue

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, in order to have JIRA Service Desk's Request Type set for issues created through JIRA itself, the user must manually edit the issue after it is created, which causes both confusion and frustration:

      Suggested Solution

      The Request Type field should be made visible when creating an issue as well.

            Unassigned Unassigned
            mfernandes@atlassian.com Matheus Fernandes
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              Created:
              Updated:
              Resolved: