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  1. Jira Service Management Cloud
  2. JSDCLOUD-1445

Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      It seems like a regression from previous solved requests:

      Steps to reproduce:

      1. Create a JIRA Service Desk
      2. Import issues from CSV or create issues using JIRA Create button into the Service Desk project.
      3. Set the reporter to be one of your Service Desk customers

      Expected Behavior
      The issue created/imported through JIRA would be displayed under "My Requests" in the customer portal.

      Actual Behavior
      The issue is only visible through JIRA.
      The Service Desk customer do not have access.

      Also, any communication in the issues created/import via JIRA do not trigger an email notification to the involved people.

              knguyen@atlassian.com Kha Nguyen (Inactive)
              aborzzatto Andre Borzzatto
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                Created:
                Updated:
                Resolved: