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  1. JIRA Service Desk Server
  2. JSDSERVER-55

Issues created before Service Desk will not show in the user's portal

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    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, if a user setup Service Desk on an existing project, those issues reported by a particular user will not show in "My Request" in the user's portal. Even though the expected behavior is for those issues to show in "My Request" section, since they have reported those issue.

      The same behavior happens when Service Desk is setup with a newly created project, and user import existing issues from another project.

      The expected behavior is to have those issues reported by the user to show in the user's customer portal.

      Workaround:

      The workaround in the KB intend to convert existing issues to service desk requests: here

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              Assignee:
              Unassigned
              Reporter:
              aalshargabi Ala Al-Shargabi [Atlassian]
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              125 Vote for this issue
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              99 Start watching this issue

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                Created:
                Updated:
                Resolved: