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  1. Jira Service Management Data Center
  2. JSDSERVER-42

Allow "Customer Request Type" to be manually edited

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      example use cases
      • Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
      • Move tickets between Service Desks (triage).
      • Create and move tickets on customers' behalf, e.g. after a phone call.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-55 Issues created before Service Desk will not show in the user's portal

          • Closed

          Suggestion - JSDSERVER-193 Customer Request Type in Basic Search

          • Gathering Interest

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          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-38 As an admin I want Service Desk to recognise issues created by Mail Handlers and through the standard Create Issue

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-42 Allow "Customer Request Type" to be manually edited

          • Closed

          Suggestion - JSDSERVER-24 As a service desk customer, I would like to have the ability to have an "email based" workflow for the users that don't want to go to the portal

          • Closed
          supersedes

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-281 Changing Issue Type does not update the Customer Request Type

          • Low - Low priority issues
          • Closed
          mentioned in

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              Unassigned Unassigned
              imaduro Ivan Maduro (Inactive)
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              Dates

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                Updated:
                Resolved:

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