NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Looking for the ability for JIRA to check email for something like support@example.com (already possible), bring those issues into the JIRA support desk, and send a CUSTOM BRANDED email (not easily done nor supported) that is simple for the user to understand (currently they get scared for some reason with normal JIRA emails).
They should be able to respond to the email that would have the ID in it where comments and attachments would automagically (yes, that is a word) get added to the given JIRA issue (already possible).
The notifications should be able to be set so the user would get the messages that the JIRA admins want (such as closures) with our own custom branded emails once again so we can do stuff like send a survey link on closure.
- is related to
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JSDSERVER-42 Allow "Customer Request Type" to be manually edited
- Closed
- relates to
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JSDSERVER-38 As an admin I want Service Desk to recognise issues created by Mail Handlers and through the standard Create Issue
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- Closed
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- Closed
- mentioned in
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