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  1. Jira Service Management Cloud
  2. JSDCLOUD-42

Allow "Customer Request Type" to be manually edited

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Details

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      example use cases
      • Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
      • Move tickets between Service Desks (triage).
      • Create and move tickets on customers' behalf, e.g. after a phone call.

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        Issue Links

          is related to

          Suggestion - JSDCLOUD-55 Issues created before Service Desk will not show in the user's portal

          • Closed

          Suggestion - JSDCLOUD-193 Customer Request Type in Basic Search

          • Closed

          Suggestion - JSDSERVER-42 Allow "Customer Request Type" to be manually edited

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-38 As an admin I want Service Desk to recognise issues created by Mail Handlers and through the standard Create Issue

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-24 As a service desk customer, I would like to have the ability to have an "email based" workflow for the users that don't want to go to the portal

          • Closed

          Activity

            People

              Unassigned Unassigned
              imaduro Ivan Maduro (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: