Allow "Customer Request Type" to be manually edited

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      example use cases
      • Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
      • Move tickets between Service Desks (triage).
      • Create and move tickets on customers' behalf, e.g. after a phone call.

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            Assignee:
            Unassigned
            Reporter:
            Ivan Maduro (Inactive)
            Votes:
            82 Vote for this issue
            Watchers:
            71 Start watching this issue

              Created:
              Updated:
              Resolved: