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  1. Jira Service Management Cloud
  2. JSDCLOUD-42

Allow "Customer Request Type" to be manually edited

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      example use cases
      • Associate existing tickets and tickets that come through email or various other sources with a Service Desk (when the Customer Request Type field isn't filled in, tickets won't be displayed in the Customer Portal).
      • Move tickets between Service Desks (triage).
      • Create and move tickets on customers' behalf, e.g. after a phone call.

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              Unassigned Unassigned
              imaduro Ivan Maduro (Inactive)
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                Created:
                Updated:
                Resolved: