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  1. Jira Service Management Cloud
  2. JSDCLOUD-55

Issues created before Service Desk will not show in the user's portal

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Details

    • Suggestion
    • Resolution: Done
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, if a user setup Service Desk on an existing project, those issues reported by a particular user will not show in "My Request" in the user's portal. Even though the expected behavior is for those issues to show in "My Request" section, since they have reported those issue.

      The same behavior happens when Service Desk is setup with a newly created project, and user import existing issues from another project.

      The expected behavior is to have those issues reported by the user to show in the user's customer portal.

      Workaround:

      The workaround in the KB intend to convert existing issues to service desk requests: here

      Attachments

        Issue Links

          has a regression in

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1445 Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.

          • Medium - Medium priority issues
          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-129 Allow all requests to be seen by the user

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-131 Service Desk email format/links on issues created from email vs. customer portal

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.

          • Closed

          Suggestion - JSDSERVER-55 Issues created before Service Desk will not show in the user's portal

          • Closed

          Suggestion - JSDCLOUD-193 Customer Request Type in Basic Search

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-38 As an admin I want Service Desk to recognise issues created by Mail Handlers and through the standard Create Issue

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-42 Allow "Customer Request Type" to be manually edited

          • Closed

          Activity

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              Unassigned Unassigned
              aalshargabi AlaA
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              Dates

                Created:
                Updated:
                Resolved: