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  1. Jira Service Management Cloud
  2. JSDCLOUD-55

Issues created before Service Desk will not show in the user's portal

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    • Icon: Suggestion Suggestion
    • Resolution: Done
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, if a user setup Service Desk on an existing project, those issues reported by a particular user will not show in "My Request" in the user's portal. Even though the expected behavior is for those issues to show in "My Request" section, since they have reported those issue.

      The same behavior happens when Service Desk is setup with a newly created project, and user import existing issues from another project.

      The expected behavior is to have those issues reported by the user to show in the user's customer portal.

      Workaround:

      The workaround in the KB intend to convert existing issues to service desk requests: here

              Unassigned Unassigned
              aalshargabi AlaA
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                Created:
                Updated:
                Resolved: