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  1. Jira Service Management Cloud
  2. JSDCLOUD-193

Customer Request Type in Basic Search

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    • Resolution: Fixed
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As of now, the Customer Request Type behaves in the same way Sprint does (GHS-7255) - it cannot be selected in Basic Search, but works in the Advanced mode. This request includes two features:

      • make the Customer Request Type selectable in the Basic dropdown;
      • mask the field values to display the name from GUI (right now it's a non-intuitive ID).

            [JSDCLOUD-193] Customer Request Type in Basic Search

            Suzy Nicholson added a comment -

            Hey Jehan!
            Just voted on this 
            Could you please also vote on my Feature ticket?
            It would be great to have the option to select the "request type" right from the "move issue" screen when moving issues between projects!
            https://jira.atlassian.com/browse/JSDSERVER-12714

            Suzy Nicholson added a comment - Hey Jehan! Just voted on this  Could you please also vote on my Feature ticket? It would be great to have the option to select the "request type" right from the "move issue" screen when moving issues between projects! https://jira.atlassian.com/browse/JSDSERVER-12714

            Eric Will added a comment -

            I can't believe this isn't a thing. Who wouldn't want to identify their most common issue types? Why is this field excluded, for seemingly no reason? What other field would I even care about when trying to determine our most common issue types? This is insanity.

            Eric Will added a comment - I can't believe this isn't a thing. Who wouldn't want to identify their most common issue types? Why is this field excluded, for seemingly no reason? What other field would I even care about when trying to determine our most common issue types? This is insanity.

            Mark Murawski added a comment -

            Definitely would like to be able to use JQL to search by customer request type in service desk

            Mark Murawski added a comment - Definitely would like to be able to use JQL to search by customer request type in service desk

            ANN LEE added a comment -

            It's still in open status and no solution provided!

            ANN LEE added a comment - It's still in open status and no solution provided!

            Aaron Moran added a comment -

            3 years later - this request is still open? +1, would like. 

            Aaron Moran added a comment - 3 years later - this request is still open? +1, would like. 

            Niklas Gotting added a comment -

            I strongly agree on this one, especially regarding enabling "Customer Request Type as static type in Pie Chart gadget.
            Also I asked about this here: https://answers.atlassian.com/questions/39989061/jira-dashboard-gadgets-using-jsd-request-types-as-statistic-type

            Niklas Gotting added a comment - I strongly agree on this one, especially regarding enabling "Customer Request Type as static type in Pie Chart gadget. Also I asked about this here: https://answers.atlassian.com/questions/39989061/jira-dashboard-gadgets-using-jsd-request-types-as-statistic-type

            ANN LEE added a comment -

            I have created JIRA Issue: Reference: JST-172495
            Please help solve this issue as soon as you can!
            Thanks!

            ANN LEE added a comment - I have created JIRA Issue: Reference: JST-172495 Please help solve this issue as soon as you can! Thanks!

            ANN LEE added a comment -

            Yes, I agree strongly!

            Many of our users want to create JIRA Dashboard such as "Pie Chart" to search the column of "Customer Request Type". But I cannot find it from Dashboard "Static Type" column list. This give us lot of inconvenience. Most of time, we have to export all issue record and show our customer by using MS Excel.

            ANN LEE added a comment - Yes, I agree strongly! Many of our users want to create JIRA Dashboard such as "Pie Chart" to search the column of "Customer Request Type". But I cannot find it from Dashboard "Static Type" column list. This give us lot of inconvenience. Most of time, we have to export all issue record and show our customer by using MS Excel.

            Mathieu TRUCHOT added a comment -

            hi,

            Why can we search and filter on every fields exept on this on ?
            this fonctionality would be very helpful for quickly organize the tasks of our team.

            Thanks

            Mathieu

            Mathieu TRUCHOT added a comment - hi, Why can we search and filter on every fields exept on this on ? this fonctionality would be very helpful for quickly organize the tasks of our team. Thanks Mathieu

              a620038e6229 Jehan Gonsalkorale
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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              37 Start watching this issue

                Created:
                Updated:
                Resolved: