Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-193

Customer Request Type in Basic Search

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Fixed
    • Issue View
    • None
    • 1
    • 4

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As of now, the Customer Request Type behaves in the same way Sprint does (GHS-7255) - it cannot be selected in Basic Search, but works in the Advanced mode. This request includes two features:

      • make the Customer Request Type selectable in the Basic dropdown;
      • mask the field values to display the name from GUI (right now it's a non-intuitive ID).

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-9580 Search for "Request type" field does not work on Basic mode

          • Low - Low priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1583 Not able to search filter Customer Request Type

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-193 Customer Request Type in Basic Search

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-42 Allow "Customer Request Type" to be manually edited

          • Closed

          Suggestion - JSDCLOUD-55 Issues created before Service Desk will not show in the user's portal

          • Closed

          Suggestion - JSDCLOUD-1054 Expanding 'Customer Request Type' JQL field usage and also documenting it

          • Closed
          mentioned in

          Page Loading...

          Activity

            People

              a620038e6229 Jehan Gonsalkorale
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Votes:
              60 Vote for this issue
              Watchers:
              37 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: