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  1. Jira Service Management Cloud
  2. JSDCLOUD-193

Customer Request Type in Basic Search

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As of now, the Customer Request Type behaves in the same way Sprint does (GHS-7255) - it cannot be selected in Basic Search, but works in the Advanced mode. This request includes two features:

      • make the Customer Request Type selectable in the Basic dropdown;
      • mask the field values to display the name from GUI (right now it's a non-intuitive ID).

              a620038e6229 Jehan Gonsalkorale
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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