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  1. Jira Service Management Cloud
  2. JSDCLOUD-1054

Expanding 'Customer Request Type' JQL field usage and also documenting it

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.

      Currently; the usage for 'Customer Request Type' is not properly explained and documented.

      1. Assuming we are searching for issues with IT Help request type; currently; this field only excepts <project key>/it-help as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like IT Help instead of it-help.
      2. I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.

        1. Screen Shot 2016-05-11 at 13.25.35.png
          Screen Shot 2016-05-11 at 13.25.35.png
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              2051614ef017 Joanna Kitanovic
              vchin Vincent Chin (Inactive)
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                Created:
                Updated:
                Resolved: