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  1. Jira Service Management Cloud
  2. JSDCLOUD-1054

Expanding 'Customer Request Type' JQL field usage and also documenting it

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.

      Currently; the usage for 'Customer Request Type' is not properly explained and documented.

      1. Assuming we are searching for issues with IT Help request type; currently; this field only excepts <project key>/it-help as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like IT Help instead of it-help.
      2. I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.

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            [JSDCLOUD-1054] Expanding 'Customer Request Type' JQL field usage and also documenting it

            Jo Kitanovic made changes -
            Assignee New: Jo Kitanovic [ 2051614ef017 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3444630 ] New: JAC Suggestion Workflow 3 [ 3695552 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318127 ] New: JAC Suggestion Workflow [ 3444630 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050314 ] New: JSD Suggestion Workflow - TEMP [ 2318127 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045575 ] New: JSD Suggestion Workflow [ 2050314 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1870930 ] New: JSD Suggestion Workflow - TEMP [ 2045575 ]
            jonah (Inactive) made changes -
            Description Original: Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.

            Currently; the usage for 'Customer Request Type' is not properly explained and documented.

            # Assuming we are searching for issues with *IT Help* request type; currently; this field only excepts *<project key>/it-help* as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like *IT Help* instead of *it-help*.
            # I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1054].
              {panel}

            Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.

            Currently; the usage for 'Customer Request Type' is not properly explained and documented.

            # Assuming we are searching for issues with *IT Help* request type; currently; this field only excepts *<project key>/it-help* as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like *IT Help* instead of *it-help*.
            # I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-1054 [ JSDSERVER-1054 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud fws ix sdt New: affects-cloud affects-server fws ix sdt

              2051614ef017 Jo Kitanovic
              vchin Vincent Chin (Inactive)
              Votes:
              23 Vote for this issue
              Watchers:
              25 Start watching this issue

                Created:
                Updated:
                Resolved: