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Suggestion
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Resolution: Fixed
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.
Currently; the usage for 'Customer Request Type' is not properly explained and documented.
- Assuming we are searching for issues with IT Help request type; currently; this field only excepts <project key>/it-help as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like IT Help instead of it-help.
- I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.
- is related to
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JSDCLOUD-1583 Not able to search filter Customer Request Type
- Closed
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JSDCLOUD-193 Customer Request Type in Basic Search
- Closed
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JSDSERVER-1054 Expanding 'Customer Request Type' JQL field usage and also documenting it
- Closed