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  1. Jira Service Management Data Center
  2. JSDSERVER-1054

Expanding 'Customer Request Type' JQL field usage and also documenting it

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.

      Currently; the usage for 'Customer Request Type' is not properly explained and documented.

      1. Assuming we are searching for issues with IT Help request type; currently; this field only excepts <project key>/it-help as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like IT Help instead of it-help.
      2. I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.

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            [JSDSERVER-1054] Expanding 'Customer Request Type' JQL field usage and also documenting it

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011400 ] New: JAC Suggestion Workflow 3 [ 3648820 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664215 ] New: JAC Suggestion Workflow [ 3011400 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324027 ] New: Confluence Workflow - Public Facing v4 [ 2664215 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053263 ] New: JSD Suggestion Workflow - TEMP [ 2324027 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048315 ] New: JSD Suggestion Workflow [ 2053263 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280155 ] New: JSD Suggestion Workflow - TEMP [ 2048315 ]
            jonah (Inactive) made changes -
            Description Original: Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.

            Currently; the usage for 'Customer Request Type' is not properly explained and documented.

            # Assuming we are searching for issues with *IT Help* request type; currently; this field only excepts *<project key>/it-help* as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like *IT Help* instead of *it-help*.
            # I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1054].
              {panel}

            Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.

            Currently; the usage for 'Customer Request Type' is not properly explained and documented.

            # Assuming we are searching for issues with *IT Help* request type; currently; this field only excepts *<project key>/it-help* as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like *IT Help* instead of *it-help*.
            # I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1054 [ JSDCLOUD-1054 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud fws ix sdt New: affects-cloud affects-server fws ix sdt
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: fws ix sdt New: affects-cloud fws ix sdt

              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
              Votes:
              23 Vote for this issue
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: