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  1. Jira Service Management Data Center
  2. JSDSERVER-1054

Expanding 'Customer Request Type' JQL field usage and also documenting it

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.

      Currently; the usage for 'Customer Request Type' is not properly explained and documented.

      1. Assuming we are searching for issues with IT Help request type; currently; this field only excepts <project key>/it-help as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like IT Help instead of it-help.
      2. I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5084 The workaround suggested when searching for Customer Request Type stopped to work.

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1583 Not able to search filter Customer Request Type

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-193 Customer Request Type in Basic Search

          • Gathering Interest

          DESK-4118 Loading...

          DESK-4572 Loading...

          QUALITY-266 Loading...

          relates to

          Suggestion - JSDCLOUD-1054 Expanding 'Customer Request Type' JQL field usage and also documenting it

          • Closed
          causes

          SUCCESS-97 Loading...

          mentioned in

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          Activity

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              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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