Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1054

Expanding 'Customer Request Type' JQL field usage and also documenting it

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently if a user wants to search for an issue by request type; they have to use 'Customer Request Type' JQL field in their search.

      Currently; the usage for 'Customer Request Type' is not properly explained and documented.

      1. Assuming we are searching for issues with IT Help request type; currently; this field only excepts <project key>/it-help as a valid value. The JQL field should not be restricted by project key only and should also accept normal values like IT Help instead of it-help.
      2. I believe that Service Desk specific JQL fields should be mentioned in the documentation together with the usage instructions/descriptions.

        1. Screen Shot 2016-05-11 at 13.25.35.png
          52 kB
          Patrick van der Rijst

            2051614ef017 Joanna Kitanovic
            vchin Vincent Chin (Inactive)
            Votes:
            23 Vote for this issue
            Watchers:
            25 Start watching this issue

              Created:
              Updated:
              Resolved: