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  1. Jira Service Management Data Center
  2. JSDSERVER-830

Issues created through JIRA do not appear under 'My Requests' in Service Desk

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Details

    Description

      Steps to Reproduce:

      1. Create a Service Desk;
      2. Through JIRA, create an issue;
      3. Navigate to the 'My Request' page in JSD: 
        http://<jira-address>/servicedesk/customer/user/requests?status=all&page=1

      Expected Behavior

      The issue created through JIRA would be displayed

      Actual Behavior

      The issue is only visible through JIRA. Seeing it through JIRA shows:

      Attachments

        1. Created_through_JIRA.png
          Created_through_JIRA.png
          128 kB
        2. Created_through_JSD.png
          Created_through_JSD.png
          134 kB
        3. customer-portal_none.png
          customer-portal_none.png
          9 kB

        Issue Links

          has a derivative of

          Suggestion - JSDSERVER-1754 As a JIRA User, I'd like to set the Request Type while Creating an Issue

          • Closed
          has a regression in

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1445 Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-38 As an admin I want Service Desk to recognise issues created by Mail Handlers and through the standard Create Issue

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-55 Issues created before Service Desk will not show in the user's portal

          • Closed

          Activity

            People

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
              Votes:
              13 Vote for this issue
              Watchers:
              35 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync