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  1. Jira Service Management Data Center
  2. JSDSERVER-830

Issues created through JIRA do not appear under 'My Requests' in Service Desk

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      Steps to Reproduce:

      1. Create a Service Desk;
      2. Through JIRA, create an issue;
      3. Navigate to the 'My Request' page in JSD: 
        http://<jira-address>/servicedesk/customer/user/requests?status=all&page=1

      Expected Behavior

      The issue created through JIRA would be displayed

      Actual Behavior

      The issue is only visible through JIRA. Seeing it through JIRA shows:

        1. Created_through_JIRA.png
          Created_through_JIRA.png
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        2. Created_through_JSD.png
          Created_through_JSD.png
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        3. customer-portal_none.png
          customer-portal_none.png
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            [JSDSERVER-830] Issues created through JIRA do not appear under 'My Requests' in Service Desk

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304451 ] New: JAC Bug Workflow v3 [ 3125667 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058547 ] New: JSD Bug Workflow v5 - TEMP [ 2304451 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055940 ] New: JSD Bug Workflow v5 [ 2058547 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955380 ] New: JSD Bug Workflow v5 - TEMP [ 2055940 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615070 ] New: JSD Bug Workflow v5 [ 1955380 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602408 ] New: JSD Bug Workflow v4 [ 1615070 ]
            Marty (Inactive) made changes -
            Component/s New: API and Integrations [ 35993 ]
            Component/s Original: JIRA Integration [ 35890 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398483 ] New: JSD Bug Workflow v2 [ 1602408 ]
            Marty (Inactive) made changes -
            Component/s New: JIRA Integration [ 35890 ]

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
              Affected customers:
              13 This affects my team
              Watchers:
              35 Start watching this issue

                Created:
                Updated:
                Resolved: