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  1. Jira Service Management Data Center
  2. JSDSERVER-1754

As a JIRA User, I'd like to set the Request Type while Creating an Issue

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, in order to have JIRA Service Desk's Request Type set for issues created through JIRA itself, the user must manually edit the issue after it is created, which causes both confusion and frustration:

      Suggested Solution

      The Request Type field should be made visible when creating an issue as well.

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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                Updated:
                Resolved: