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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Currently, in order to have JIRA Service Desk's Request Type set for issues created through JIRA itself, the user must manually edit the issue after it is created, which causes both confusion and frustration:
Suggested Solution
The Request Type field should be made visible when creating an issue as well.
- derived from
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JSDSERVER-1445 Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.
- Closed
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JSDSERVER-830 Issues created through JIRA do not appear under 'My Requests' in Service Desk
- Closed
- duplicates
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JSDSERVER-1211 Customer Request Type not visible on edit and create screens
- Closed
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DESK-4558 Loading...
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JSMDC-564 Loading...
- relates to
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JSDCLOUD-1754 As a JIRA User, I'd like to set the Request Type while Creating an Issue
- Closed