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  1. Jira Service Management Data Center
  2. JSDSERVER-1754

As a JIRA User, I'd like to set the Request Type while Creating an Issue

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, in order to have JIRA Service Desk's Request Type set for issues created through JIRA itself, the user must manually edit the issue after it is created, which causes both confusion and frustration:

      Suggested Solution

      The Request Type field should be made visible when creating an issue as well.

      Attachments

        Issue Links

          derived from

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1445 Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-830 Issues created through JIRA do not appear under 'My Requests' in Service Desk

          • Low - Low priority issues
          • Closed
          duplicates

          Suggestion - JSDSERVER-1211 Customer Request Type not visible on edit and create screens

          • Closed

          DESK-4558 Loading...

          JSDS-564 Loading...

          relates to

          Suggestion - JSDCLOUD-1754 As a JIRA User, I'd like to set the Request Type while Creating an Issue

          • Closed

          Activity

            People

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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              Dates

                Created:
                Updated:
                Resolved:

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