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  1. Jira Service Management Data Center
  2. JSDSERVER-830

Issues created through JIRA do not appear under 'My Requests' in Service Desk

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      Steps to Reproduce:

      1. Create a Service Desk;
      2. Through JIRA, create an issue;
      3. Navigate to the 'My Request' page in JSD: 
        http://<jira-address>/servicedesk/customer/user/requests?status=all&page=1

      Expected Behavior

      The issue created through JIRA would be displayed

      Actual Behavior

      The issue is only visible through JIRA. Seeing it through JIRA shows:

        1. Created_through_JIRA.png
          Created_through_JIRA.png
          128 kB
        2. Created_through_JSD.png
          Created_through_JSD.png
          134 kB
        3. customer-portal_none.png
          customer-portal_none.png
          9 kB

          Form Name

            [JSDSERVER-830] Issues created through JIRA do not appear under 'My Requests' in Service Desk

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304451 ] New: JAC Bug Workflow v3 [ 3125667 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Franco Pan added a comment -

            Priority: Low

            Guys, let's be real: I need to create an issue, then go to an issue page and assign a request type.

            Why? I agree with Karol Jochelson, this is illogical. So many years have gone and nothing is done.

            Please, let's fix this!

            Franco Pan added a comment - Priority: Low Guys, let's be real: I need to create an issue, then go to an issue page and assign a request type. Why? I agree with Karol Jochelson, this is illogical. So many years have gone and nothing is done. Please, let's fix this!
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058547 ] New: JSD Bug Workflow v5 - TEMP [ 2304451 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055940 ] New: JSD Bug Workflow v5 [ 2058547 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955380 ] New: JSD Bug Workflow v5 - TEMP [ 2055940 ]

            Karol Jochelson added a comment -

            This is all so illogical and still not resolved. JSD customers only have one place to view issues they are involved with, so what is the use of adding a customer as a reporter or participant to an issue if they can not see it unless a request type is specified? I don't see how the request type plays any further role in the issue life except for initially setting the issue type, so why base everything on request type? I do not want to edit the request type for an issue every time, sometimes there is no relevant request type that matches the issue. Come on Atlassian, this system is suppose to work for the people not against them. 

            Karol Jochelson added a comment - This is all so illogical and still not resolved. JSD customers only have one place to view issues they are involved with, so what is the use of adding a customer as a reporter or participant to an issue if they can not see it unless a request type is specified? I don't see how the request type plays any further role in the issue life except for initially setting the issue type, so why base everything on request type? I do not want to edit the request type for an issue every time, sometimes there is no relevant request type that matches the issue. Come on Atlassian, this system is suppose to work for the people not against them . 
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615070 ] New: JSD Bug Workflow v5 [ 1955380 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602408 ] New: JSD Bug Workflow v4 [ 1615070 ]
            Marty made changes -
            Component/s New: API and Integrations [ 35993 ]
            Component/s Original: JIRA Integration [ 35890 ]

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
              Affected customers:
              13 This affects my team
              Watchers:
              35 Start watching this issue

                Created:
                Updated:
                Resolved: