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  1. Jira Service Management Cloud
  2. JSDCLOUD-1211

Customer Request Type not visible on edit and create screen

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    • UIS:
      3
    • Support reference count:
      140
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated 12 October 2021

      Hi everyone,

      We are currently updating this and will be surfacing the request type in the global issue create. When a request type is selected, we will show the request type configuration, including the field names, field help and field configuration (mandatory fields etc.).

      We will be releasing this January 2022.

      Thanks for your patience, we are aware that this is a major pain point and are working hard to improve the experience.

      Thanks,

      Jehan Gonsalkorale | Product Manager, Jira Service Desk Cloud

        Attachments

        1. Reuest Type - Service Desk.png
          Reuest Type - Service Desk.png
          138 kB
        2. MissingField.png
          MissingField.png
          153 kB
        3. image-2016-07-22-09-13-27-459.png
          image-2016-07-22-09-13-27-459.png
          13 kB
        4. Customer Request Type.png
          Customer Request Type.png
          155 kB
        5. CRT.PNG
          CRT.PNG
          59 kB

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              Assignee:
              a620038e6229 Jehan Gonsalkorale
              Reporter:
              9cb130dade9f Jan Cornelissen
              Votes:
              420 Vote for this issue
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              302 Start watching this issue

                Dates

                Created:
                Updated: