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Suggestion
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Resolution: Fixed
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2
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25
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
It would be great if we can include the Request Type field in the Create Issue screen for Service Desk projects. It will lessen the manual effort of editing the ticket after creation just to key in the Request Type and make it visible in the My Requests in Customer Portal.
Hi everyone,
Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
Cheers,
The JIRA Service Desk team
- duplicates
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JSDCLOUD-1211 Customer Request Type not visible on edit and create screen
- Closed
- is duplicated by
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JSDCLOUD-3182 I want to be able to set the "Customer Request Type" manually when raising Service Desk ticket outside of Portal
- Closed
- is related to
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JSDSERVER-1055 Request Type should be included in the Create Issue screen
- Closed
- mentioned in
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