We couldn't load all Actvitity tabs. Refresh the page to try again.
If the problem persists, contact your Jira admin.
IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1055

Request Type should be included in the Create Issue screen

XMLWordPrintable

    • 2
    • 25

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It would be great if we can include the Request Type field in the Create Issue screen for Service Desk projects. It will lessen the manual effort of editing the ticket after creation just to key in the Request Type and make it visible in the My Requests in Customer Portal.

      Update as of 21 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

        1. screenshot-1.png
          screenshot-1.png
          2 kB

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-1055

            Request Type should be included in the Create Issue screen

            XMLWordPrintable

              • 2
              • 25

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                It would be great if we can include the Request Type field in the Create Issue screen for Service Desk projects. It will lessen the manual effort of editing the ticket after creation just to key in the Request Type and make it visible in the My Requests in Customer Portal.

                Update as of 21 May 2015

                Hi everyone,

                Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
                Cheers,
                The JIRA Service Desk team

                  1. screenshot-1.png
                    screenshot-1.png
                    2 kB

                        a620038e6229 Jehan Gonsalkorale
                        acardino Anna Cardino (Inactive)
                        Votes:
                        61 Vote for this issue
                        Watchers:
                        58 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            a620038e6229 Jehan Gonsalkorale
                            acardino Anna Cardino (Inactive)
                            Votes:
                            61 Vote for this issue
                            Watchers:
                            58 Start watching this issue

                              Created:
                              Updated:
                              Resolved: