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Details

Type: Suggestion
Resolution: Fixed
Component/s: Customer Portal - Help Center
Labels:
- IWT
- affects-cloud
- affects-server
- mfd
- sdt

UIS:
2
Support reference count:
25
Feedback Policy:

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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

It would be great if we can include the Request Type field in the Create Issue screen for Service Desk projects. It will lessen the manual effort of editing the ticket after creation just to key in the Request Type and make it visible in the My Requests in Customer Portal.

Update as of 21 May 2015

Hi everyone,

Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
Cheers,
The JIRA Service Desk team

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screenshot-1.png
15/Dec/2015 1:26 PM
2 kB
Joe Smith

Issue Links

duplicates

JSDCLOUD-1211 Customer Request Type not visible on edit and create screen

Closed

is duplicated by

JSDCLOUD-3182 I want to be able to set the "Customer Request Type" manually when raising Service Desk ticket outside of Portal

Closed

is related to

JSDSERVER-1055 Request Type should be included in the Create Issue screen

Closed

mentioned in: Page Loading...

Activity

People

Assignee:: Jehan Gonsalkorale

Reporter:: Anna Cardino (Inactive)

Votes:: 61 Vote for this issue

Watchers:: 58 Start watching this issue

Dates

Created:: 06/Nov/2014 1:48 PM

Updated:: 09/Feb/2023 6:18 AM

Resolved:: 09/Feb/2023 6:18 AM