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  1. Jira Service Management Data Center
  2. JSDSERVER-1055

Request Type should be included in the Create Issue screen

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be great if we can include the Request Type field in the Create Issue screen for Service Desk projects. It will lessen the manual effort of editing the ticket after creation just to key in the Request Type and make it visible in the My Requests in Customer Portal.

      Update as of 21 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

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            [JSDSERVER-1055] Request Type should be included in the Create Issue screen

            christian mercado added a comment -

            Hi, do we have any update about this?

            christian mercado added a comment - Hi, do we have any update about this?

            christian mercado added a comment -

            Please add this functionality, its going to be very helpful. 

            christian mercado added a comment - Please add this functionality, its going to be very helpful. 

            Dave Paulson added a comment -

            This is crazy! More than 2 years later, and JIRA Service Desk users still have to jump through hoops to complete such a rudimentary task?

            Dave Paulson added a comment - This is crazy! More than 2 years later, and JIRA Service Desk users still have to jump through hoops to complete such a rudimentary task?

            Benjamin Peikes added a comment -

            The "Raise on behalf of" in the portal does is not good enough because you only have access to the fields that the customer would.

            At least creating a ticket using the "Create" button, should not allow you to create Service Desk tickets. The issue is that it allows you to create "broken" issue tickets which do not send out notifications.

            Benjamin Peikes added a comment - The "Raise on behalf of" in the portal does is not good enough because you only have access to the fields that the customer would. At least creating a ticket using the "Create" button, should not allow you to create Service Desk tickets. The issue is that it allows you to create "broken" issue tickets which do not send out notifications.

            Mark Huey added a comment -

            Really need this addressed in server. 

            Mark Huey added a comment - Really need this addressed in server. 

            Krister Persson added a comment -

            Any progress on this issue? Quite irritating.

            If you have one issue type corresponding to many request types the problem appears. If you have EXACTLY one issue type corresponding to each and every request type. The problem disappears. Why at all have any request types if this is a one-to-one demand of that?

            Krister Persson added a comment - Any progress on this issue? Quite irritating. If you have one issue type corresponding to many request types the problem appears. If you have EXACTLY one issue type corresponding to each and every request type. The problem disappears. Why at all have any request types if this is a one-to-one demand of that?

            Jeff Tillett added a comment -

            Can you merge this with https://jira.atlassian.com/browse/JSD-1211 which has 46 votes and 50 watchers? This is a MUST have. The create button exists inside of ServiceDesk, but it is not compatible with the product for this reason.

            Jeff Tillett added a comment - Can you merge this with https://jira.atlassian.com/browse/JSD-1211 which has 46 votes and 50 watchers? This is a MUST have. The create button exists inside of ServiceDesk, but it is not compatible with the product for this reason.

            Joe Smith added a comment - - edited

            This NEEDS to be fixed, as other people have said this is a big issue for us.

            Joe Smith added a comment - - edited This NEEDS to be fixed, as other people have said this is a big issue for us.

            Joe Smith added a comment -

            I have just raised another suggestion for this before coming across this one. Have linked the issue.

            Joe Smith added a comment - I have just raised another suggestion for this before coming across this one. Have linked the issue.

            congo bongo added a comment -

            its still a bug...

            congo bongo added a comment - its still a bug...

              mmcmahon Matthew McMahon (Inactive)
              acardino Anna Cardino (Inactive)
              Votes:
              51 Vote for this issue
              Watchers:
              54 Start watching this issue

                Created:
                Updated:
                Resolved: