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  1. Jira Service Management Data Center
  2. JSDSERVER-1055

Request Type should be included in the Create Issue screen

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be great if we can include the Request Type field in the Create Issue screen for Service Desk projects. It will lessen the manual effort of editing the ticket after creation just to key in the Request Type and make it visible in the My Requests in Customer Portal.

      Update as of 21 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1211 Customer Request Type not visible on edit and create screens

          • Closed

          DESK-4558 Loading...

          JSDS-564 Loading...

          is duplicated by

          Suggestion - JSDSERVER-3182 I want to be able to set the "Customer Request Type" manually when raising Service Desk ticket outside of Portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-1055 Request Type should be included in the Create Issue screen

          • Closed

          Suggestion - JSDSERVER-5743 When using the Create Button or the 'c' key for a Service Desk Project it should correctly create a ticket.

          • Closed
          mentioned in

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              mmcmahon Matthew McMahon (Inactive)
              acardino Anna Cardino (Inactive)
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                Updated:
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