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  1. Jira Service Management Cloud
  2. JSDCLOUD-2385

Configure default value for request type when creating Service Desk ticket from JIRA

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    • 65
    • 19

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When creating a new Service Desk request using create button request type field is set as No match.
      Suggest a configuration to set the default value.

      Update from 24th October, 2022

      Hi all,

      Thanks for your interest here. We have recently made changes to the create issue experience where we automatically select a request type when an issue type is selected and encourage users to select request types. 

      We are in the progress of figuring out how to select a default request type, rather than selecting the first request type alphabetically. 

      This is something we are looking to prioritise in the coming months and will get back to you all as soon as we know when we will be able to allocate a team to it. 

      In the meantime, I'd love to hear from you: Do the recent changes solve this problem or is there a strong need to be able to configure the default value for the request type yourself? 

       

      Best regards,

       

      Jehan Gonsalkorale

      Product Manager, Jira Service Management

        1. New GIC.png
          New GIC.png
          67 kB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-2385

            Configure default value for request type when creating Service Desk ticket from JIRA

            XMLWordPrintable

              • 65
              • 19

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                When creating a new Service Desk request using create button request type field is set as No match.
                Suggest a configuration to set the default value.

                Update from 24th October, 2022

                Hi all,

                Thanks for your interest here. We have recently made changes to the create issue experience where we automatically select a request type when an issue type is selected and encourage users to select request types. 

                We are in the progress of figuring out how to select a default request type, rather than selecting the first request type alphabetically. 

                This is something we are looking to prioritise in the coming months and will get back to you all as soon as we know when we will be able to allocate a team to it. 

                In the meantime, I'd love to hear from you: Do the recent changes solve this problem or is there a strong need to be able to configure the default value for the request type yourself? 

                 

                Best regards,

                 

                Jehan Gonsalkorale

                Product Manager, Jira Service Management

                  1. New GIC.png
                    New GIC.png
                    67 kB

                        96677a1d9b4c Sam Knight
                        nmohdkhalid Nabil
                        Votes:
                        155 Vote for this issue
                        Watchers:
                        107 Start watching this issue

                          Created:
                          Updated:

                            96677a1d9b4c Sam Knight
                            nmohdkhalid Nabil
                            Votes:
                            155 Vote for this issue
                            Watchers:
                            107 Start watching this issue

                              Created:
                              Updated: