Automatically set Customer Request Type when issue is created via JIRA

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Whenever we create an issue via JIRA's default screen (not Service Desk portal) the Customer Request Type is set to "No match".

      It would be great if the Customer Request Type could be retrieved from the association between Issue Type and Customer Request Type, at least when there's only one association.

      Workaround

      Automatically set Customer Request Type When Issue is Moved or Created via Jira

        1. Screen Shot 2016-09-14 at 2.20.01 PM.png
          Screen Shot 2016-09-14 at 2.20.01 PM.png
          53 kB

            Assignee:
            Jehan Gonsalkorale
            Reporter:
            Marcus Silveira
            Votes:
            124 Vote for this issue
            Watchers:
            93 Start watching this issue

              Created:
              Updated:
              Resolved: