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Details

Type: Suggestion
Resolution: Fixed
Component/s: Request Type Configuration
Labels:

UIS:
17
Support reference count:
70
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Whenever we create an issue via JIRA's default screen (not Service Desk portal) the Customer Request Type is set to "No match".

It would be great if the Customer Request Type could be retrieved from the association between Issue Type and Customer Request Type, at least when there's only one association.

Workaround

Automatically set Customer Request Type When Issue is Moved or Created via Jira

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Screen Shot 2016-09-14 at 2.20.01 PM.png
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14/Sep/2016 9:21 PM

Issue Links

is duplicated by

JSDCLOUD-2962 Dynamically setting "Service Desk Request Type" when creating an issue in Jira

Closed

JSDCLOUD-2385 Configure default value for request type when creating Service Desk ticket from JIRA

Under Consideration

is related to

JSDCLOUD-3431 Send Support Satisfaction Survey on Requests without Service Desk Request Type

Closed

JSDSERVER-1809 Automatically set Customer Request Type when issue is created via Jira

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...

(2 mentioned in)

Activity

People

Assignee:: Jehan Gonsalkorale

Reporter:: Marcus Silveira

Votes:: 124 Vote for this issue

Watchers:: 93 Start watching this issue

Dates

Created:: 24/Apr/2015 9:36 PM

Updated:: 21/Jun/2022 12:01 PM

Resolved:: 19/Jan/2022 5:23 PM