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  1. Jira Service Management Cloud
  2. JSDCLOUD-1809

Automatically set Customer Request Type when issue is created via JIRA

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Whenever we create an issue via JIRA's default screen (not Service Desk portal) the Customer Request Type is set to "No match".

      It would be great if the Customer Request Type could be retrieved from the association between Issue Type and Customer Request Type, at least when there's only one association.

      Workaround

      Automatically set Customer Request Type When Issue is Moved or Created via Jira

        1. Screen Shot 2016-09-14 at 2.20.01 PM.png
          Screen Shot 2016-09-14 at 2.20.01 PM.png
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            a620038e6229 Jehan Gonsalkorale
            malmeida Marcus Silveira
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              Created:
              Updated:
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