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  1. Jira Service Management Cloud
  2. JSDCLOUD-3431

Send Support Satisfaction Survey on Requests without Service Desk Request Type

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend

      This appears to be due to the Request Type not being set when a Request is Created in JIRA instead of through the Service Desk Portal
      (see JSD-1809)

      Suggested Solution

      Send Support Satisfaction Survey on all requests resolved in the Service Desk Project

      Workaround

      • Create all Service Desk Requests through the Service Desk Portal
        or
      • When creating Service Desk issues through JIRA, manually set the Request Type
        • Request Type will show No Match if not set

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-3431 Send Support Satisfaction Survey on Requests without Service Desk Request Type

          • Closed
          relates to

          Suggestion - JSDCLOUD-1809 Automatically set Customer Request Type when issue is created via JIRA

          • Closed

          Activity

            People

              a620038e6229 Jehan Gonsalkorale
              scranford Shawn C
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              Dates

                Created:
                Updated:
                Resolved: