Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3431

Send Support Satisfaction Survey on Requests without Service Desk Request Type

XMLWordPrintable

    • 4

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend

      This appears to be due to the Request Type not being set when a Request is Created in JIRA instead of through the Service Desk Portal
      (see JSD-1809)

      Suggested Solution

      Send Support Satisfaction Survey on all requests resolved in the Service Desk Project

      Workaround

      • Create all Service Desk Requests through the Service Desk Portal
        or
      • When creating Service Desk issues through JIRA, manually set the Request Type
        • Request Type will show No Match if not set

        1. CreatedInJIRA.png
          CreatedInJIRA.png
          23 kB

              a620038e6229 Jehan Gonsalkorale
              scranford Shawn C
              Votes:
              5 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: