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  1. Jira Service Management Data Center
  2. JSDSERVER-3431

Send Support Satisfaction Survey on Requests without Service Desk Request Type

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    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend

      This appears to be due to the Request Type not being set when a Request is Created in JIRA instead of through the Service Desk Portal
      (see JSD-1809)

      Suggested Solution

      Send Support Satisfaction Survey on all requests resolved in the Service Desk Project

      Workaround

      • Create all Service Desk Requests through the Service Desk Portal
        or
      • When creating Service Desk issues through JIRA, manually set the Request Type
        • Request Type will show No Match if not set

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-3431 Send Support Satisfaction Survey on Requests without Service Desk Request Type

          • Closed

          Suggestion - JSDSERVER-1809 Automatically set Customer Request Type when issue is created via Jira

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              scranford Shawn C
              Votes:
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              6 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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