Send Support Satisfaction Survey on Requests without Service Desk Request Type

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend

      This appears to be due to the Request Type not being set when a Request is Created in JIRA instead of through the Service Desk Portal
      (see JSD-1809)

      Suggested Solution

      Send Support Satisfaction Survey on all requests resolved in the Service Desk Project

      Workaround

      • Create all Service Desk Requests through the Service Desk Portal
        or
      • When creating Service Desk issues through JIRA, manually set the Request Type
        • Request Type will show No Match if not set

        1. CreatedInJIRA.png
          23 kB
          Shawn C

            Assignee:
            Unassigned
            Reporter:
            Shawn C (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: