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  1. Jira Service Management Cloud
  2. JSDCLOUD-2385

Configure default value for request type when creating Service Desk ticket from JIRA

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When creating a new Service Desk request using create button request type field is set as No match.
      Suggest a configuration to set the default value.

      Update from 24th October, 2022

      Hi all,

      Thanks for your interest here. We have recently made changes to the create issue experience where we automatically select a request type when an issue type is selected and encourage users to select request types. 

      We are in the progress of figuring out how to select a default request type, rather than selecting the first request type alphabetically. 

      This is something we are looking to prioritise in the coming months and will get back to you all as soon as we know when we will be able to allocate a team to it. 

      In the meantime, I'd love to hear from you: Do the recent changes solve this problem or is there a strong need to be able to configure the default value for the request type yourself? 

       

      Best regards,

       

      Jehan Gonsalkorale

      Product Manager, Jira Service Management

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1809 Automatically set Customer Request Type when issue is created via JIRA

          • Closed
          is related to

          Suggestion - JSDCLOUD-1211 Customer Request Type not visible on edit and create screen

          • Closed

          Suggestion - JSDCLOUD-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.

          • Closed

          Suggestion - JSDSERVER-2385 Configure default value for request type when creating Service Desk ticket from JIRA

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-2006 Customer Request Type not Set when issue created from inside JIRA

          • Low - Low priority issues
          • Closed

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              96677a1d9b4c Sam Knight
              nmohdkhalid Nabil
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                Created:
                Updated: