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Type:
Suggestion
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Resolution: Unresolved
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None
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Component/s: Request Type Configuration
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7
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93
NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Whenever we create an issue via Jira's default screen (not Service Management portal) the Customer Request Type is set to "No match".
It would be great if the Customer Request Type could be retrieved from the association between Issue Type and Customer Request Type, at least when there's only one association.
Workaround
- Follow Automatically set Customer Request Type When Issue is Created via JIRA
- As of JSD Server 3.7.0 (
JSDSERVER-1211), it's possible to add Customer Request Type to Create Issue screen
- is duplicated by
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- Closed
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- Gathering Interest
- is related to
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JSDSERVER-4304 Approvers are copied over implicitly from the original issue when using the 'Create linked issue' functionality
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- Gathering Impact
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- Closed
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- Closed
- relates to
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- Closed
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- Gathering Interest
- links to
