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  1. Jira Service Management Data Center
  2. JSDSERVER-1835

Update request type upon issue type change.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Auto set the Customer Request Type when there is only one associated with the Issue Type.
      or
      Auto set the Issue Type when choosing the Request type

      Steps to reproduce:

      Make sure you have at lest two Request Types, each one related to a different Issue Type.

      1. Create a Issue
      2. Change the Issue Type

      The Request Type field will show "No Matches", even when there is only one Request Type available for the Issue Type.

              Unassigned Unassigned
              pjunior Paulo Junior (Inactive)
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                Created:
                Updated: