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  1. Jira Service Management Data Center
  2. JSDSERVER-4304

Approvers are copied over implicitly from the original issue when using the 'Create linked issue' functionality

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 3.2.1
    • Approvals

      Summary

      When an issue is created in JSD 3.2.1 using the 'Create Linked Issue' function, it will not show up in the approver's Approvals list in the Customer Portal, even though it is in an Awaiting Approval status.

      Environment

      • JIRA Service Desk 3.2.1

      Steps to Reproduce

      1. Create an issue as a customer from the Customer Portal.
      2. Add an Approver to that issue - it will show up on that approver's Approvals list in the Customer Portal.
      3. Create a new issue using 'Create Linked Issue'.
      4. Verify that that issue is in the 'Awaiting Approval' status, and has the same user added in step 2 as an Approver.

      Expected Results

      The new issue will show up on that approver's Approvals list in the Customer Portal.

      Actual Results

      No new issues show up on that approver's Approvals list in the Customer Portal.

          Form Name

            [JSDSERVER-4304] Approvers are copied over implicitly from the original issue when using the 'Create linked issue' functionality

            Marc Dacanay made changes -
            Labels Original: affects-server cqt New: affects-server cqt ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954958 ]
            Cathy S made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 893534 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 10 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 10
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Sven Laanela (Inactive) made changes -
            Labels Original: affects-server cqt warranty New: affects-server cqt
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304301 ] New: JAC Bug Workflow v3 [ 3126125 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]

              Unassigned Unassigned
              agallien@atlassian.com Alex Gallien
              Affected customers:
              5 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated: