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Suggestion
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Resolution: Unresolved
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195
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11
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Summary
There is no feature to bulk edit the "Request Participants" of a JIRA Service Desk Issue. Instead, when users attempt to edit the field using Bulk Edit, they experience an error stating "Bulk editing is not supported for Service Desk Request participants.". When users need to change the "Request participants" of multiple issues, they need to do it manually one by one.
Steps to Reproduce
- Search for some Service Desk Issues
- Attempt to use the Bulk Edit > Edit feature
- Observe that there is no way to update the "Request Participants" as it is listed as an "Unavailable Action"
Expected Results
The ability to update the "Request Participants" field should be possible.
Actual Results
No such functionality exists in the product.
Workarounds
A possible workaround could be to use the REST API
- is duplicated by
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- Closed
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- Closed
- is related to
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- Gathering Interest
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PCS-76516 You do not have permission to view this issue
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JSMDC-586 You do not have permission to view this issue
- relates to
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- Closed
- blocks
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JST-711585 Loading...
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[JSDCLOUD-1269] Allow to bulk change "Request participants"
It has been in Future Consideration status for over 3 years and there are over 200 votes for this functionality. Please move forward with this.
We ran into this limitation in Data Center recently, so when I went out to the Cloud version I was disappointed to see this problem hadn't yet been addressed. It looks like there are a variety of fields like this one that can't be edited in bulk. If it's possible to achieve via the API, it should be possible to implement within the UI.
If someone from Atlassian could comment regarding the issues implementing this and/or a timeline, that would be appreciated since we're coming up on almost 10 years now with over 200 votes.
Totally agree - this is long overdue and would be very welcome.
Since 2014?
Come on team, how many more years this ticket going to be at here?
I need this as soon as practical. I have 120+ different organisations, each with many different requestors. They often ask me to add new people to all ticket history which I have no sensible way to do.
This would be a fantastic update and a definite help for us. (and apparently several others) 
This seems like a fairly simple update in the bulk edit feature...are there any plans to make this update? It would really help our processes.
Ran into this problem again last week - there are now over 500 votes for this function across the cloud and server tickets. rcrossman@atlassian.com is there any chance of an update on this please?