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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • 268
    • 11
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      There is no feature to bulk edit the "Request Participants" of a JIRA Service Desk Issue. Instead, when users attempt to edit the field using Bulk Edit, they experience an error stating "Bulk editing is not supported for Service Desk Request participants.". When users need to change the "Request participants" of multiple issues, they need to do it manually one by one.

      Steps to Reproduce

      1. Search for some Service Desk Issues
      2. Attempt to use the Bulk Edit > Edit feature
      3. Observe that there is no way to update the "Request Participants" as it is listed as an "Unavailable Action"

      Expected Results

      The ability to update the "Request Participants" field should be possible.

      Actual Results

      No such functionality exists in the product.

      Workarounds

      A possible workaround could be to use the REST API

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • 268
              • 11
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Summary

                There is no feature to bulk edit the "Request Participants" of a JIRA Service Desk Issue. Instead, when users attempt to edit the field using Bulk Edit, they experience an error stating "Bulk editing is not supported for Service Desk Request participants.". When users need to change the "Request participants" of multiple issues, they need to do it manually one by one.

                Steps to Reproduce

                1. Search for some Service Desk Issues
                2. Attempt to use the Bulk Edit > Edit feature
                3. Observe that there is no way to update the "Request Participants" as it is listed as an "Unavailable Action"

                Expected Results

                The ability to update the "Request Participants" field should be possible.

                Actual Results

                No such functionality exists in the product.

                Workarounds

                A possible workaround could be to use the REST API

                        rcrossman@atlassian.com Rachel Crossman (Inactive)
                        6e107d394ed3 Rodolfo
                        Votes:
                        244 Vote for this issue
                        Watchers:
                        152 Start watching this issue

                          Created:
                          Updated:

                            rcrossman@atlassian.com Rachel Crossman (Inactive)
                            6e107d394ed3 Rodolfo
                            Votes:
                            244 Vote for this issue
                            Watchers:
                            152 Start watching this issue

                              Created:
                              Updated: