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Suggestion
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Resolution: Unresolved
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197
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11
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Summary
There is no feature to bulk edit the "Request Participants" of a JIRA Service Desk Issue. Instead, when users attempt to edit the field using Bulk Edit, they experience an error stating "Bulk editing is not supported for Service Desk Request participants.". When users need to change the "Request participants" of multiple issues, they need to do it manually one by one.
Steps to Reproduce
- Search for some Service Desk Issues
- Attempt to use the Bulk Edit > Edit feature
- Observe that there is no way to update the "Request Participants" as it is listed as an "Unavailable Action"
Expected Results
The ability to update the "Request Participants" field should be possible.
Actual Results
No such functionality exists in the product.
Workarounds
A possible workaround could be to use the REST API
- is duplicated by
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JSDCLOUD-2048 Ability to Add/Change Request participants in bulk edit
- Closed
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JSDCLOUD-3339 bulk operation - add ability to edit "participants" to service desk
- Closed
- is related to
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JSDSERVER-1269 Allow to bulk change "Request participants"
- Gathering Interest
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PCS-76516 Loading...
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JSMDC-586 Loading...
- relates to
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JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- Closed
- blocks
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JST-711585 Loading...