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Bug
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Resolution: Fixed
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Medium
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3.3.0, 3.12.0
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13
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Severity 3 - Minor
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87
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
The Request Participant Field When added to the create issue Screen does not populate on the screen
Environment
- (Cloud) JIRA Service Desk v3.0.0-OD-04-002-D20150924T014602
- (Cloud) JIRA Service Desk Application v3.3.0-OD-1000.663.0
- JIRA v1000.571.2
Steps to Reproduce
- Add Request Participant to the Create issue Screen on Service Desk Project
- Logged in as an agent, select Create issue
Expected Results
Request Participant Field is present on Create issue Screen
Actual Results
- Request Participant Field acts like a hidden field
- Wheres My Field? Helper indicates the field is present on the screen
Workaround
- Set Request Participant to the edit issue Screen
- Create issue without a Request Participant
- Edit issue and add in a Request Participant value
Notes:
The same thing also happens for the Organization field.
- is related to
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JSDSERVER-1511 Allow adding Request Participant field into Create Issue screen in Customer Portal
- Closed
- relates to
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- Closed
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- Gathering Interest
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JSMDC-563 You do not have permission to view this issue
- mentioned in
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
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[JSDSERVER-2428] Request Participant Missing from Create issue Screen
You'll want to check out the corresponding cloud ticket http://jira.atlassian.com/browse/JSDCLOUD-2428 .
Looks like they've changed it to a suggestion and are tracking it here https://jira.atlassian.com/browse/JSDCLOUD-1511
Daniel Bajrak
added a comment - Hi,
from version 4.3 of plugin Extension for JIRA Service Desk there is Request Participants Custom field and it edits request participants of issue. You can use it on create, edit and transition screen also on creation screen on customer portal. Here you can find more information: https://intenso.atlassian.net/wiki/display/SPFJSD/Request+Participants+Custom+field
Best Regards
Daniel Bajrak
added a comment - Hi,
from version 4.3 of plugin Extension for JIRA Service Desk there is Request Participants Custom field and it edits request participants of issue. You can use it on create, edit and transition screen also on creation screen on customer portal. Here you can find more information: https://intenso.atlassian.net/wiki/display/SPFJSD/Request+Participants+Custom+field
Best Regards 
roymeo
added a comment - I'm not sure why either this or JSD-1511 hasn't been closed as a duplicate of the other.
roymeo
added a comment - I'm not sure why either this or JSD-1511 hasn't been closed as a duplicate of the other. 
Y Rossi
added a comment - This would be a great feature to have as often we want to create a ticket and straight away inform everyone who was involved in the initial discussions. the same goes for watchers.
Y Rossi
added a comment - This would be a great feature to have as often we want to create a ticket and straight away inform everyone who was involved in the initial discussions. the same goes for watchers. 
jennie jennie
added a comment - I wish this feature gets included in upcoming builds I also agree that this field should be visible during creation of new issue Service Desk. Without this field we duplicate some actions, we need to go to created tickets and this participant users which generate more clicks 
That's something we absolutely need in our Service Desks.
The feature is particulary useful when we ask customers to copy their supervisor, safety controlers, the laboratory manager, etc. in the request form.
Definitely wanted.
I dont understand how the cloud based product can be so far behind the server based. Is the code base that different?