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  1. Jira Service Management Data Center
  2. JSDSERVER-2428

Request Participant Missing from Create issue Screen

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      The Request Participant Field When added to the create issue Screen does not populate on the screen

      Environment

      • (Cloud) JIRA Service Desk v3.0.0-OD-04-002-D20150924T014602
      • (Cloud) JIRA Service Desk Application v3.3.0-OD-1000.663.0
      • JIRA v1000.571.2

      Steps to Reproduce

      1. Add Request Participant to the Create issue Screen on Service Desk Project
      2. Logged in as an agent, select Create issue

      Expected Results

      Request Participant Field is present on Create issue Screen

      Actual Results

      • Request Participant Field acts like a hidden field
      • Wheres My Field? Helper indicates the field is present on the screen

      Workaround

      • Set Request Participant to the edit issue Screen
      • Create issue without a Request Participant
      • Edit issue and add in a Request Participant value

      Notes:

      The same thing also happens for the Organization field.

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            [JSDSERVER-2428] Request Participant Missing from Create issue Screen

            Karan Ahuja made changes -
            Remote Link Original: This issue links to "JSDS-563 (JIRA Server)" [ 285592 ] New: This issue links to "JSMDC-563 (JIRA Server (Bulldog))" [ 285592 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.9|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304565 ] New: JAC Bug Workflow v3 [ 3125365 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Irfan Mazli Mazuki (Inactive) made changes -
            Affects Version/s New: 3.12.0 [ 78521 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Lachlan G (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]
            SET Analytics Bot made changes -
            UIS Original: 94 New: 87
            SET Analytics Bot made changes -
            UIS Original: 81 New: 94
            Lachlan G (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 374550 ]
            SET Analytics Bot made changes -
            UIS Original: 88 New: 81

              lgoodhewcook Lachlan G (Inactive)
              emccutcheon Earl McCutcheon
              Affected customers:
              60 This affects my team
              Watchers:
              49 Start watching this issue

                Created:
                Updated:
                Resolved: