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  1. Jira Service Management Data Center
  2. JSDSERVER-1511

Allow adding Request Participant field into Create Issue screen in Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, when users go to Settings -> Request types --> Edit fields --> Add a field, Request Participant field is not in the list even they've added this field to the issue type by editing the create screen for this project..

      As a user, I'd like to display Request Participant field in the Create Issue screen in customer portal.

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            [JSDSERVER-1511] Allow adding Request Participant field into Create Issue screen in Customer Portal

            Bojana Vasic added a comment -

            Hi @Douglas Mort & @Christopher Smith

            Thanks a lot for your input!

            Kind Regards,

            Bojana

            Bojana Vasic added a comment - Hi @ Douglas Mort  & @ Christopher Smith Thanks a lot for your input! Kind Regards, Bojana

            Douglas Mort added a comment -

            Currently the ticket tracking the suggestion to add/fix this feature for Jira Service Desk Cloud is in the status of "Gathering Interest".
            This ticket is for Jira Service Desk Server and NOT for Jira Service Desk Cloud.
            This ticket is currently listed as resolved and the ticket is closed.
            If you have an interest in this being addressed for Jira Service Desk Cloud please add your vote to that ticket.

            https://jira.atlassian.com/browse/JSDCLOUD-1511

            Thank you,

            Doug

            Douglas Mort added a comment - Currently the ticket tracking the suggestion to add/fix this feature for Jira Service Desk Cloud is in the status of "Gathering Interest". This ticket is for Jira Service Desk Server and NOT for Jira Service Desk Cloud. This ticket is currently listed as resolved and the ticket is closed. If you have an interest in this being addressed for Jira Service Desk Cloud please add your vote to that ticket. https://jira.atlassian.com/browse/JSDCLOUD-1511 Thank you, Doug

            Christopher Smith added a comment -

            https://jira.atlassian.com/browse/JSDCLOUD-1511 this is the request

            Christopher Smith added a comment - https://jira.atlassian.com/browse/JSDCLOUD-1511  this is the request

            Bojana Vasic added a comment -

            Hi,
            We are on cloud and this is not available - why?

            Many thanks!

            Bojana Vasic added a comment - Hi, We are on cloud and this is not available - why? Many thanks!

            Christopher Smith added a comment - - edited

            good shout thank you  gives me an excuse to upgrade

            JIRA Service Desk Application v4.5.4

            Christopher Smith added a comment - - edited good shout thank you  gives me an excuse to upgrade JIRA Service Desk Application v4.5.4

            Todd Thomas added a comment -

            Christopher-

            This change is only active on JSD 4.8 and above, which explains why you can't add it since you're running 4.5 (I assume you meant JSD instead of Jira since this is only found in Jira Service Desk).

            Todd Thomas added a comment - Christopher- This change is only active on JSD 4.8 and above, which explains why you can't add it since you're running 4.5 (I assume you meant JSD instead of Jira since this is only found in Jira Service Desk).

            Christopher Smith added a comment -

            Hi Guys

             

            i Cannot added this field to a request type in Server 8.5 does not show as an option in the field list even though

            Request participants is added to that Issue type screen

            Christopher Smith added a comment - Hi Guys   i Cannot added this field to a request type in Server 8.5 does not show as an option in the field list even though Request participants is added to that Issue type screen

            Saskia Zeedijk added a comment -

            Hi Joe,

            It hasn't been released for Jira Cloud. Please watch this one for the Cloud version: https://jira.atlassian.com/browse/JSDCLOUD-1511.

            Saskia Zeedijk added a comment - Hi Joe, It hasn't been released for Jira Cloud. Please watch this one for the Cloud version:  https://jira.atlassian.com/browse/JSDCLOUD-1511 .

            Joe added a comment -

            We use the cloud version of Jira Service Desk, and I don't see the option to add request participants to the customer portal.  Has this been released for Jira Cloud?

            Joe added a comment - We use the cloud version of Jira Service Desk, and I don't see the option to add request participants to the customer portal.  Has this been released for Jira Cloud?

            Bartosz Ornatowski added a comment -

            4c9c7be0b323 The fix has been added to JSD 4.8+, so it will be available after upgrading to 4.8.0, 4.8.1 or the latest at the time of writing this 4.9.0

             

            Cheers,

            Bart

            Bartosz Ornatowski added a comment - 4c9c7be0b323  The fix has been added to JSD 4.8+, so it will be available after upgrading to 4.8.0, 4.8.1 or the latest at the time of writing this 4.9.0   Cheers, Bart

              bornatowski Bartosz Ornatowski
              rsaputra Adven
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                Created:
                Updated:
                Resolved: