Allow adding Request Participant field into Request Form in Customer Portal

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      Update Dec 2025

      Hi everyone,

       
      Thank you for supporting the development of this feature, and for the continued engagement and feedback to help us make this better. We have successfully concluded the EAP and it has significantly helped us define next steps.
       
      I am happy to report we are making changes based on your feedback, which will bring an evolved version of this feature to the General Audience.
       
      1. We received feedback that Share With and Add Participants are similar and feel redundant. To solve for this, we are combining Share With and Add Participants into one common field. This combined field (now called Share With) will continue to include the option to add organisation, but now also allow addition of individual participants.
       
      2. We are making the combined field configurable! This will be available inside Space settings under the Customer sharing section.
       
      I am excited to report we expect to launch the updated field within 2025!

       

      Thanks

      Anshumaan

      Show
      Update Dec 2025 Hi everyone,   Thank you for supporting the development of this feature, and for the continued engagement and feedback to help us make this better. We have successfully concluded the EAP and it has significantly helped us define next steps.   I am happy to report we are making changes based on your feedback, which will bring an evolved version of this feature to the General Audience.   1. We received feedback that Share With and Add Participants are similar and feel redundant. To solve for this, we are combining Share With and Add Participants into one common field . This combined field (now called Share With) will continue to include the option to add organisation, but now also allow addition of individual participants.   2. We are making the combined field configurable ! This will be available inside Space settings under the Customer sharing section.   I am excited to report we expect to launch the updated field within 2025!   Thanks Anshumaan

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, when users go to Settings -> Request types --> Edit fields --> Add a field, Request Participant field is not in the list even they've added this field to the issue type by editing the create screen for this project..

      Suggested Solution

      As a user, I'd like to display Request Participant field in the Create Issue screen in customer portal.

      Possible workaround (limited)

      It is possible to add the Request Participant field to a Form (Project Settings > Forms) which is then displayed on the customer portal; however, you cannot create new participants using this field, and due to security restrictions, help-seekers will not be able to search for existing participants. 

      Why this is important

      It would save a considerable amount of time to be able to add participants while creating the ticket instead of sharing it later.

      Workarounds

      • Share the ticket with the request participants after the ticket is created.
      • Create a custom 'User Picker (multiple users)' field and add a post-function on the 'Create' transition on the related workflow to copy the values from the custom field onto the Request Participants field. You can find details at How to add Watchers or Request Participants during issue creation.

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            Assignee:
            Anshumaan Bhartiya
            Reporter:
            Adven (Inactive)
            Votes:
            935 Vote for this issue
            Watchers:
            527 Start watching this issue

              Created:
              Updated: