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  1. Jira Service Desk Cloud
  2. JSDCLOUD-1511

Allow adding Request Participant field into Create Issue screen in Customer Portal

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    Details

    • UIS:
      170
    • Support reference count:
      53
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, when users go to Settings -> Request types --> Edit fields --> Add a field, Request Participant field is not in the list even they've added this field to the issue type by editing the create screen for this project..

      Suggested Solution

      As a user, I'd like to display Request Participant field in the Create Issue screen in customer portal.

      Why this is important

      It would save a considerable amount of time to be able to add participants while creating the ticket instead of sharing it later.

      Workaround

      Share the ticket with the request participants after the ticket is created.

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              Assignee:
              Unassigned
              Reporter:
              rsaputra Adven
              Votes:
              336 Vote for this issue
              Watchers:
              201 Start watching this issue

                Dates

                Created:
                Updated: