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Suggestion
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Resolution: Fixed
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.
As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.
The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.
- duplicates
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JSDCLOUD-1799 Show primary key in the Customer Portal
- Closed
- is duplicated by
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JSDCLOUD-516 No way for customer to add a watcher to JIRA Service Desk tickets
- Closed
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JSDCLOUD-1010 As a service desk customer I want to allow interested colleagues to see my request.
- Closed
- is related to
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JSDCLOUD-855 Should Service Desk customers be added as watchers?
- Closed
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JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- Closed
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JSDCLOUD-825 External users should be able to view and comment other issues.
- Closed
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JSDCLOUD-1593 Create new customer accounts using the CC field in email requests
- Closed
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JSDSERVER-269 Allow customers to add other customers as request participants in the Customer Portal
- Closed
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FE-5547 Would be great to have option to add participants while raising support tickets.
- Closed
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JSDCLOUD-1267 Allow to setup default value to "Request participants"
- Gathering Interest
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JSDCLOUD-1268 Support adding a Jira group to the "Request participants" field
- Gathering Interest
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JSDCLOUD-1511 Allow adding Request Participant field into Request Form in Customer Portal
- Under Consideration
- relates to
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JSDCLOUD-1402 Added participants cannot access Issues to which they have been added
- Closed
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JSDCLOUD-62 Add Permission so user can only view Portal and not JIRA.
- Closed
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JSDCLOUD-1363 Allow to include the "Request participants" field into the Customer Portal screens
- Closed
- was cloned as
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JSDCLOUD-1799 Show primary key in the Customer Portal
- Closed