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  1. Jira Service Management Cloud
  2. JSDCLOUD-516

No way for customer to add a watcher to JIRA Service Desk tickets

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There is no functionality provided to the user to add other users to a service desk ticket.

      Therefore if the customer goes on vacation or wants to keep his team in the loop on a service desk issue there is no way to do this.

            Unassigned Unassigned
            a940a07a235f David Grierson
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